Frequently Asked Questions

Whether you are just sizing up a system, have bought already and have a query, or whether you are installing and you find yourself flummoxed, you will likely find that someone else has already been there! Check here for answers to your commonly asked questions.

Q. What support do you provide to people installing systems?

A. We provide support by email. We plan to implement a 090 phone support line in 2010.

Q. What type of cable do I need for my system?

A. We sell three types of system: 4 Wire, 2 Wire and CAT5E. The cable you will need is:

4 Wire - 4 core alarm cable, (you can also use 6 core or 8 core alarm cable if that is what you have available) used most often for cabling alarm systems. Available through most commercial wiring vendors. These systems will also require power cable. There is 0.5mm and 1.0mm diameters; use 1.0mm for the best video qualtiy. For runs of over 30m between the Doorbell/camera and master monitor, the 4 core cable will need to be supplemented with thin Co-axial (RG-59) cable.

2 Wire - Uses only a power cable. Requires no other type of cabling. These are the easiest systems to install.

CAT5E - most often used for cabling computer networks, CAT5E is very widely available. Comes in a wide variety of colours, but on a cabling spindle will probably be grey. Supports very long runs.

You can use phone cable instead of 4 core alarm cable, but the video quality will be poor.

Q. What kind of lock can I open using your door entry system?

A. Our door entry system is capable of interfacing with most types of electric and electro-magnetic locks. It will not work with pure magnetic locks.

Q. I've got my own transformer. I want to save money by not using your power supply. Can I do that?

A. No. Your warranty depends on using only power supplies provided by us. The monitors and video doorbell are both highly sensitive to excessive power input, and will quickly fail if over-powered.

Q. Can I have some components from Intelligent Home, and other components from another manufacturer?

A. No. All of the systems are designed to work only with the components from their own manufacturer. They are called proprietary systems.

Q. I can't see your trade prices- where are they?

A. We don't have trade prices. We do have a loyalty scheme for regular purchasers. After you buy the fifth system from us, you will automatically get a 10% discount on all future purchases.