Q. What support do you provide to people installing systems?
A. We provide support by email. We plan to implement a 090 phone support line in 2010.
Q. What type of cable do I need for my system?
A. We sell three types of system: 4 Wire, 2 Wire and CAT5E. The cable you will need is:
4 Wire - 4 core alarm cable, used most often for cabling alarm systems. Available through most commercial wiring vendors. These systems will also require power cable. There is 0.5mm and 1.0mm diameters; use 1.0mm for the best video qualtiy. For runs of over 30m between the Doorbell/camera and master monitor, the 4 core cable will need to be supplemented with thin Co-axial (RG-59) cable.
2 Wire - Uses only a power cable. Requires no other type of cabling. This is the easiest cabling system to install.
CAT5E - most often used for cabling computer networks, CAT5E is very widely available. Comes in a wide variety of colours, but on a cabling spindle will probably be grey. Supports very long runs.
Q. What kind of lock can I open using your door entry system?
A. Our door entry system is capable of interfacing with most types of electric and electro-magnetic locks. It will not work with pure magnetic locks.
Q. I've got my own transformer. I want to save money by not using your power supply. Can I do that?
A. No. Your warranty depends on using only power supplies provided by us. The monitors and video doorbell are both highly sensitive to excessive power input, and will quickly fail if over-powered.
Q. Can I have
|
